Terms of Service

1. Agreement to Terms

By accessing or using the website mirrosolutions.com (the "Site") and any services provided by Mirro Solutions ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not access or use our Site or services.

These Terms constitute a legally binding agreement between you and Mirro Solutions. We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date.

2. Services

Mirro Solutions provides custom website design and development, custom CRM system development, and related digital services ("Services"). The specific scope, deliverables, timeline, and pricing for each engagement will be outlined in a separate written proposal or statement of work ("SOW").

3. Free Website Audit

We may offer a complimentary website audit as a promotional service. The audit is provided as-is for informational purposes only and does not constitute professional advice or create a client relationship.

4. Client Obligations

When engaging our Services, you agree to:

• Provide accurate, complete, and timely information necessary for project completion
• Respond to requests for feedback and approvals within reasonable timeframes
• Ensure all content you provide does not infringe upon any third-party intellectual property rights
• Make payments in accordance with the agreed-upon schedule
• Designate a primary point of contact authorized to make decisions

5. Payment Terms

Unless otherwise agreed in writing:

• A non-refundable deposit of 50% is due before work begins
• The remaining 50% is due upon project completion and before final deliverables are transferred
• Monthly retainer fees are billed on the first of each month and due within 15 days
• Late payments are subject to a 1.5% monthly interest charge
• We reserve the right to suspend services for accounts more than 30 days past due

6. Intellectual Property

6.1 Client Ownership

Upon receipt of full and final payment, you receive full ownership of all custom-designed and developed deliverables created specifically for your project.

6.2 Company Retention

We retain ownership of pre-existing tools, frameworks, and methodologies, as well as general knowledge acquired during the project. Open-source or third-party components remain subject to their respective licenses.

6.3 Portfolio Rights

Unless otherwise agreed in writing, we retain the right to display completed work in our portfolio and marketing materials.

7. Warranties and Disclaimers

We warrant that our Services will be performed in a professional manner consistent with industry standards. Beyond this:

• All services and deliverables are provided "as is" without additional warranties
• We do not guarantee specific business outcomes including increases in traffic, leads, or revenue
• We do not warrant uninterrupted or error-free operation of websites or systems after delivery

8. Limitation of Liability

To the maximum extent permitted by applicable law, Mirro Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability shall not exceed the total amount paid by you in the twelve months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Mirro Solutions from any claims, damages, losses, and expenses arising out of your breach of these Terms, your use of our Services, or content you provide.

10. Termination

Either party may terminate a project engagement with written notice. Upon termination, you are responsible for payment of all completed work, and the non-refundable deposit is not returned. Upon full payment, you receive all completed deliverables.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida. Disputes shall be resolved through binding arbitration in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association.

12. Force Majeure

Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, or internet disruptions.

13. Severability

If any provision of these Terms is found unenforceable, that provision shall be limited to the minimum extent necessary, and the remaining provisions remain in full force.

14. Entire Agreement

These Terms, together with any signed SOW and our Privacy Policy, constitute the entire agreement between you and Mirro Solutions regarding the subject matter herein.

15. Contact

Questions about these Terms can be directed to: