Terms of Service

These terms govern your use of mirrosolutions.com, the free missed-call audit, and any communication with Mirro Solutions ("Mirro," "we," "us"). By using the site or requesting an audit you agree to them. Paid installs are governed by a separate written service agreement; where that agreement and these terms conflict, the agreement controls.

1. Who we are and what we do

Mirro Solutions installs and operates AI-assisted phone and text agents for home-service and professional-service businesses. The agents answer forwarded calls, send and receive texts, and create records in the software you already use. Every agent identifies itself as automated.

2. The free audit

The audit is free, carries no obligation, and is for business use only. You agree that you are authorized to share the call data you send us. We use that data only to prepare your report and to reply to you, then delete the raw export within 90 days unless you become a client. The report is an estimate built from your call log and published industry rates. It is not a promise of revenue, bookings, or results, and you should not make financial decisions on it alone.

3. Texts and calls

When you give us a number and tick the consent box, you agree that we may call and text that number about your audit and our services, including with automated or AI-assisted calls and texts. Consent is not a condition of any purchase. Message frequency varies, up to 4 texts a month. Message and data rates may apply. Reply STOP to any text to opt out and HELP for help. You confirm you are the owner or regular user of the number. We never sell or share mobile numbers with third parties for their marketing.

4. Paid service, pricing and billing

Prices shown on the site are current as of the effective date and may change for new clients. A paid install starts only when a service agreement is signed. Unless that agreement says otherwise: the term is 12 months; you may cancel for any reason in the first 90 days with no fee; after the term the agreement renews month to month; the install fee and first month are billed at signing; minute and text allowances, overage rates, and rollover are as stated on the pricing page at signing. Fees are in US dollars and exclusive of taxes.

5. The answer-rate guarantee

For your first three billing months: if fewer than 99% of calls that reach your forwarded number are answered within 10 seconds or texted back within 60 seconds, measured from our platform's forwarding log reconciled to your carrier record, we credit 100% of that month's service fee to your next invoice. If your agent is not live within 21 days of your call forwarding being in place and the delay is ours, we refund the install fee.

Excluded from the measurement: calls under 30 seconds, spam, robocalls, carrier-blocked numbers, texts sent before carrier registration clears, and any period of carrier or platform outage outside our control. The guarantee does not cover overage, telecom pass-through, or any month in which forwarding was changed or disabled by you or your account was past due. One credit per billing month. Claims must be made in writing within 30 days after the month ends; we respond within 10 business days. This is the only guarantee we make and your sole remedy for answer-rate shortfalls.

6. Your responsibilities

You are responsible for the accuracy of what you tell the agent to say, for the lawfulness of the contact lists you give us, and for your own compliance with telephone, texting, recording, and consumer-protection laws in the states where you operate. We configure agents to follow those laws, log consent, and will tell you if a request you make would break them. You agree not to use our service for emergency dispatch that a person must handle, for unlawful calls or texts, or to misrepresent who is calling.

7. Call recording and data

Agents record and transcribe calls and messages so you can review them. Callers are told at the start of each call that it is recorded and handled by an automated system. Recordings, transcripts, and lead records belong to you and live in your accounts; we access them only to operate and improve your service. On termination we delete our copies within 30 days unless law requires otherwise.

8. Our content

The site, its text, designs, reports, templates, and agent prompts are ours or licensed to us. You may use the audit report for your own business. You may not resell, scrape, or reproduce the site or our materials without written permission.

9. Disclaimers

Except as expressly stated in section 5, the site and services are provided as is. We do not guarantee revenue, booked jobs, closed estimates, or that any particular call or text converts. Third-party platforms we connect to (phone carriers, field-service software, messaging networks) are outside our control and may change or fail. Industry figures quoted on the site come from third-party reports and are cited on request.

10. Limitation of liability

To the fullest extent permitted by law, Mirro Solutions is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising from the site or services. Our total liability for any claim is limited to the fees you paid us in the three months before the event giving rise to the claim, or $100 if you have paid nothing. Some states do not allow these limits; where they apply, our liability is limited to the smallest amount the law allows.

11. Indemnity

You will defend and hold us harmless from third-party claims arising from content you ask us to send, lists you supply, or your breach of these terms or applicable law.

12. Termination

We may suspend or end site access or a free audit at any time for misuse. Paid service ends according to the service agreement.

13. Governing law and disputes

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Miami-Dade County, Florida, and you consent to that jurisdiction. Before filing, each side agrees to try to resolve the matter by written notice and a good-faith call within 30 days.

14. Changes

We may update these terms. The effective date at the top changes when we do, and continued use of the site after that date is acceptance. Material changes to a paid service require the written agreement to be amended.

15. Contact

Mirro Solutions, North Miami Beach, Florida. mirrosolutions@gmail.com.