What we collect and why.

This policy covers mirrosolutions.com, our ads and lead forms on Meta platforms, the free missed-call audit, and the agents we run for clients. It is written to be read. If anything is unclear, email us and we will answer in plain words.

1. What we collect

From you directly. When you request an audit or book a call: your name, company, mobile number, email, trade, phone system, rough call volume, and anything you type in the notes. If you book through Calendly, Calendly collects what its form asks and shares the booking with us.

Call data for the audit. The call-log export you send us, or the forwarding-test records we capture: phone numbers, timestamps, durations, and call outcomes. We do not record audio for the audit.

Automatically. Standard web logs (IP address, browser, pages viewed) and, where you have not blocked it, Meta pixel events (page views and form submissions) so we can tell whether our ads work. We do not run analytics that identify you by name.

For clients. The agents we install record and transcribe calls and texts between your callers and the agent, and write the results into your field-service software. Callers hear at the start of every call that it is recorded and handled by an automated system.

2. How we use it

To prepare and deliver your audit; to reply to you by text, call, or email; to run and improve the agents for clients; to measure our ads; to keep records the law requires; and to prevent abuse. We do not sell personal information and we do not use it to build profiles for advertisers.

3. Texts and calls

If you give us a mobile number and consent, we may text and call you about your audit and our services, up to 4 texts a month, some sent by automated or AI-assisted systems. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Who we share it with

Only providers that help us run the service, under contract, and only what they need: our email provider (Resend), hosting (Vercel), scheduling (Calendly), the voice and messaging platform and telephone carriers that run the agents, the field-service software you choose to connect, and Meta for lead forms and ad measurement. We share information with authorities only when the law requires it. If Mirro is ever sold, this data goes with it under the same promises.

5. Cookies and tracking

The site sets no cookies of its own. The Meta pixel may set cookies to measure ads; any standard tracker blocker stops it and the site works the same. We honor the Global Privacy Control signal where our tools support it.

6. How long we keep it

Audit request details: 12 months, then deleted unless you become a client. Raw call-log exports: deleted within 90 days of delivering your report. Client call recordings and transcripts: stored in your accounts under the retention you set; we delete our copies within 30 days of termination. Email and text history: as long as needed to support you and as the law requires.

7. Your choices and rights

You can ask us at any time what we hold about you, to correct it, to delete it, or to stop texting you. Reply STOP to any text, or email the address below. We answer within 30 days. If you live in a state with a consumer privacy law (for example California, Colorado, Virginia, Texas, or Florida), you have the rights that law gives you, we do not discriminate for using them, and you may appeal a decision by replying to our response.

8. Security

Data moves over encrypted connections and sits in providers with their own security programs. Access inside Mirro is limited to the people who need it to serve you. No system is perfect; if a breach affects you we will tell you as the law requires.

9. Children

The site and services are for businesses. We do not knowingly collect information from anyone under 18.

10. Changes

We may update this policy. The effective date at the top changes when we do, and we will tell existing clients by email about any change that matters.

11. Contact

Mirro Solutions, North Miami Beach, Florida. mirrosolutions@gmail.com. Questions, access or deletion requests, and complaints all go here.